1. Seller
Wanderwave is property of BVBA MANGO INVESTMENTS, with head office located at Sneppenlaan 43, 3080 Tervuren, Belgium. BVBA Mango Investments is registered in Belgium with VAT identification number BE0894 319 907.
2. Application
These terms and condition are available for everybody and apply to the complete offer of and all orders at Wanderwave. A written copy can be issued on simple request and free of charge via the ‘Get in touch’ page on the website.
3. Prices
All prices are expressed in euro (€). They include 21%VAT and are exclusive shipping charges, except for specific actions mentioned on the site.
Indicted prices are subject to change. Special offers are only valid until stock lasts and during the indicated period. When orders are placed, the price which applies is the one which is valid at the moment of ordering.
Indicted prices are subject to change. Special offers are only valid until stock lasts and during the indicated period. When orders are placed, the price which applies is the one which is valid at the moment of ordering.
4. Orders
Online orders can only be placed via the web shop (www.wanderwave.com). Orders or order adaptation cannot be issued via Facebook, phone or other. Questions and remarks can be made via the ‘Get in touch’ page on the website.
Orders are only issued and shipped after receiving full payment.
Orders are only issued and shipped after receiving full payment.
5. Quotations
Quotations can be requested via email only (wanderwave@mail.com). They are without obligation and only become a formal order after mutual written confirmation. Quotations remain valid for 10 days and as long as stock lasts.
6. Payment
Payments need to be issued within 7 calendar days and as 1 single transaction. Wanderwave will offer her customers several alternative payment options within the near future (credit transfer, credit cards) but at the start she will only offer PayPal as payment option.
7. Shipment and Delivery
Shipment and delivery are issued after receiving full payment of the agreed amount. Within Belgium, the delivery term is estimated to be max. three (3) working days, after receiving the invoiced amount. For the rest of the world the delivery term is estimated to be max. 1 week. Wanderwave tries to send out the ordered products (when in stock) within 24 hours after receiving the full payment. The indicated timings are purely indicative and not binding. Delay cannot, not under any condition, be used as a reason to cancel the purchase, nor will it lead to paying compensation to the buyer.
The seller has the right, if needed, to split up the order into one or more separate deliveries. In that case the buyer will be clearly informed upfront.
The delivery occurs at the address indicated by the buyer. It needs to be clearly indicated during the ordering process if the required delivery address is not the same as the billing address. Wrongly indicated delivery addresses are the responsibility of the buyer and may lead to extra costs.
For shipping within Belgium, Wanderwave practices a fix shipping cost of 2,5€ for orders of max. 2 Wanderbelts (invoices up to 70€). The parcel is send by BPOST, Prior National service, and the sending is not traceable nor insured. The shipment is at the buyers own risk and the seller cannot be held responsible in the rare case the sending might get lost along the way. For shipment of more than 2 Wanderbelts at the time, please contact us via the ‘Get in touch’ page on the website, to find out the most convenient way of getting them to you.
For shipping to the Netherlands and all other European countries, Wanderwave practices a fix shipping cost of 7€, for orders of max. 2 Wanderbelts (invoices up to 70€). The parcel is send by BPOST, Prior International service, and the sending is not traceable nor insured. The shipment is at the buyers own risk and the seller cannot be held responsible in the rare case the sending might get lost along the way. For shipment of more than 2 Wanderbelts at the time, please contact us via the ‘Get in touch’ page on the website, to find out the most convenient way of getting them to you.
For shipping to the rest of the world, Wanderwave practices a fix shipping cost of 8,5€, for orders of max. 2 Wanderbelts (invoices up to 70€). The parcel is send by BPOST, Prior International service, and the sending is not traceable nor insured. The shipment is at the buyers own risk and the seller cannot be held responsible in the rare case the sending might get lost along the way. For shipment of more than 2 Wanderbelts at the time, please contact us via the ‘Get in touch’ page on the website, to find out the most convenient way of getting them to you.
All products are carefully checked and packed before sending. The acceptance of the products by the buyer covers all potential defect or non-conformity which could have identified at that moment.
The seller has the right, if needed, to split up the order into one or more separate deliveries. In that case the buyer will be clearly informed upfront.
The delivery occurs at the address indicated by the buyer. It needs to be clearly indicated during the ordering process if the required delivery address is not the same as the billing address. Wrongly indicated delivery addresses are the responsibility of the buyer and may lead to extra costs.
For shipping within Belgium, Wanderwave practices a fix shipping cost of 2,5€ for orders of max. 2 Wanderbelts (invoices up to 70€). The parcel is send by BPOST, Prior National service, and the sending is not traceable nor insured. The shipment is at the buyers own risk and the seller cannot be held responsible in the rare case the sending might get lost along the way. For shipment of more than 2 Wanderbelts at the time, please contact us via the ‘Get in touch’ page on the website, to find out the most convenient way of getting them to you.
For shipping to the Netherlands and all other European countries, Wanderwave practices a fix shipping cost of 7€, for orders of max. 2 Wanderbelts (invoices up to 70€). The parcel is send by BPOST, Prior International service, and the sending is not traceable nor insured. The shipment is at the buyers own risk and the seller cannot be held responsible in the rare case the sending might get lost along the way. For shipment of more than 2 Wanderbelts at the time, please contact us via the ‘Get in touch’ page on the website, to find out the most convenient way of getting them to you.
For shipping to the rest of the world, Wanderwave practices a fix shipping cost of 8,5€, for orders of max. 2 Wanderbelts (invoices up to 70€). The parcel is send by BPOST, Prior International service, and the sending is not traceable nor insured. The shipment is at the buyers own risk and the seller cannot be held responsible in the rare case the sending might get lost along the way. For shipment of more than 2 Wanderbelts at the time, please contact us via the ‘Get in touch’ page on the website, to find out the most convenient way of getting them to you.
All products are carefully checked and packed before sending. The acceptance of the products by the buyer covers all potential defect or non-conformity which could have identified at that moment.
8. Privacy
When you place your order at Wanderwave, you allow Wanderwave the right to process and internally use your personal details (like address, email, phone number) for the purpose of administration of our customer base, the management of the order, delivery and invoice, the follow up of the solubility, marketing and advertising.
Your personal details will never be issued to others without your permission, unless Wanderwave will be legally enforced to do so.
Personal details will only be used for marketing purposes in case the customer explicitly allows doing so during the order process, on the ‘Get in touch’ page on the website or when subscribing to the newsletter. On simple request and at all times you have the right to check, correct or stop the usage of your details for marketing purposes.
Wanderwave might use cookies to simplify the navigation throughout the website. A cookie will inform our server that you return to a certain page on our site, at what time of the day you visited our site, etc. A cookie does not register any personal information like name, address, phone number, email or any other details referring to your person. In case you prefer to do so, you can block collecting cookies in your browser. We maintain the right to adapt our privacy policy and as such keep it up to date.
Your personal details will never be issued to others without your permission, unless Wanderwave will be legally enforced to do so.
Personal details will only be used for marketing purposes in case the customer explicitly allows doing so during the order process, on the ‘Get in touch’ page on the website or when subscribing to the newsletter. On simple request and at all times you have the right to check, correct or stop the usage of your details for marketing purposes.
Wanderwave might use cookies to simplify the navigation throughout the website. A cookie will inform our server that you return to a certain page on our site, at what time of the day you visited our site, etc. A cookie does not register any personal information like name, address, phone number, email or any other details referring to your person. In case you prefer to do so, you can block collecting cookies in your browser. We maintain the right to adapt our privacy policy and as such keep it up to date.
9. Agreement
An agreement between Wanderwave and a customer comes about after an order is assessed feasible by Wanderwave. Wanderwave maintains the right to not accept orders or assignments, or accept them only under certain conditions, without having to give any reason or explanation.
10. Special offers and Coupons
Different offers cannot be accumulated13. Only one (1) coupon can be used per order.
11. Warranty
Our warranty is limited to the warranty for hidden defects and the warranty for consumer purchase, both provided by the Civil Law book. We are only accountable for damage caused by intention or by serious error, in which cases the compensation to be paid by the seller can never exceed the by the seller invoiced amount of the order.
Wanderwave guarantees that the products as delivered comply with the needs of usability, durability and lifespan as reasonably intended by both parties during the purchase agreement. We are not responsible for the eventual suitability of the products for all individual utilization by the customer, nor for any advice related to the usage or utilization of the products. Wanderwave is not liable for any general or specific indirect type of damage suffered by the consumer.
In case the consumer him or herself alters or adapts the product, all warranty by the seller automatically exceeds and the seller can never be held responsible for any type of damage of whatever reason.
In case Wanderwave agrees a certain customer complaint is valid, we will have the choice to either replace the delivered goods free of charge or come to a written agreement for compensation with the customer, knowing the compensation can never exceed invoiced amount of the order.
Wanderwave guarantees that the products as delivered comply with the needs of usability, durability and lifespan as reasonably intended by both parties during the purchase agreement. We are not responsible for the eventual suitability of the products for all individual utilization by the customer, nor for any advice related to the usage or utilization of the products. Wanderwave is not liable for any general or specific indirect type of damage suffered by the consumer.
In case the consumer him or herself alters or adapts the product, all warranty by the seller automatically exceeds and the seller can never be held responsible for any type of damage of whatever reason.
In case Wanderwave agrees a certain customer complaint is valid, we will have the choice to either replace the delivered goods free of charge or come to a written agreement for compensation with the customer, knowing the compensation can never exceed invoiced amount of the order.
12. Footage and Copyright
All images, pictures, drawings, details about weight, dimensions, colors, etc. on our website are indicative and can never lead to compensation or cancellation of the purchase agreement.
The website is intended for personal or internal use by our clients. It is not allowed to reproduce the site in any other way then by downloading and looking at it on a single computer and/or printing out a single hard-copy. Without prior written approval of Wanderwave, it is not allowed to reproduce the site in any other way, neither to redirect it nor make it available on a network.
The website is intended for personal or internal use by our clients. It is not allowed to reproduce the site in any other way then by downloading and looking at it on a single computer and/or printing out a single hard-copy. Without prior written approval of Wanderwave, it is not allowed to reproduce the site in any other way, neither to redirect it nor make it available on a network.
13. Force Majeure
Wanderwave is not liable in case she cannot comply with her commitments due to circumstances beyond one's control (force majeure). With ‘circumstances beyond one’s control’ are meant all exceptional reasons or circumstances keeping Wanderwave from fulfilling her commitments, like: delay or failure by suppliers and couriers, interruption of the internet, email traffic, and/or the electricity, malfunctioning of technology delivered by 3rd parties, transport difficulties, strikes, governments’ measurements, delays in shipping, negligence of the supplier, manufacturer and/or support people, illness of employees, deficiency in support or transport means, deliveries.
In case of force majeure, Wanderwave reserves the right to postpone her commitments and has the right as well to cancel the agreement partly or entirely, as well as to postulate that the content of the agreement gets adapted in order to reassure the execution of it remains possible. Under no condition Wanderwave is obliged to pay any kind of penalty or compensation.
In case at the start of force majeure, Wanderwave already partly has complied with her commitments, or can only partly comply with her commitments, she has the right to invoice the already delivered goods separately and the customer will be held liable to pay the invoice as if it concerns a separate contract.
In case of force majeure, Wanderwave reserves the right to postpone her commitments and has the right as well to cancel the agreement partly or entirely, as well as to postulate that the content of the agreement gets adapted in order to reassure the execution of it remains possible. Under no condition Wanderwave is obliged to pay any kind of penalty or compensation.
In case at the start of force majeure, Wanderwave already partly has complied with her commitments, or can only partly comply with her commitments, she has the right to invoice the already delivered goods separately and the customer will be held liable to pay the invoice as if it concerns a separate contract.
14. Right of Renunciation
Within the context of distance selling to consumers, within the scope of the Directive of April 6, 2010, the consumer has the right to inform the company that he renounces the purchase, without having to pay a fine or having to give a reason, within a period of 14 calendar days, starting the day following the day the goods were delivered. In case the buyer has opted for a non-traceable shipping method, the postmark as stamped on the parcel will count as starting date.
The returned goods are to be unopened in the original packaging, free of any sign of usage (stains, damage, etc.) Before returning the good, the customer needs to contact and inform the seller.
Returning the product is at the expense of the customer and at his own risk. The customer needs to proof the delivered items are returned in time, for example by proof of postal service. Return shipments which are insufficiently or not stamped at all, will not be accepted by us, regardless the reason of the return.
The return address is: BVBA Mango Investments, Sneppenlaan 43, 3080 Tervuren, Belgium. The reimbursement will be executed within 30 days after receiving the undamaged goods. In case the consumer has not returned the delivered goods within the time frame of fourteen (14) calendar days, the purchase becomes a fact.
The returned goods are to be unopened in the original packaging, free of any sign of usage (stains, damage, etc.) Before returning the good, the customer needs to contact and inform the seller.
Returning the product is at the expense of the customer and at his own risk. The customer needs to proof the delivered items are returned in time, for example by proof of postal service. Return shipments which are insufficiently or not stamped at all, will not be accepted by us, regardless the reason of the return.
The return address is: BVBA Mango Investments, Sneppenlaan 43, 3080 Tervuren, Belgium. The reimbursement will be executed within 30 days after receiving the undamaged goods. In case the consumer has not returned the delivered goods within the time frame of fourteen (14) calendar days, the purchase becomes a fact.
15. Complaints
Complaints regarding a wrong delivery and/or hidden defects need to be reported within eight (8) days after the date of delivery, by means of a registered letter to:
BVBA Mango Investments
Sneppenlaan 43
3080 Tervuren
Belgium
BVBA Mango Investments
Sneppenlaan 43
3080 Tervuren
Belgium
16. Ownership Retention
All goods remain property of the seller until the full price is paid, including all costs, charges, late penalties and compensations.
17. Proof
Within the context of their relationship, all parties accept the digital proof.
18. Applicable Law
The Belgian law is applicable to all agreements. In case of dispute, the Court of Justice of Leuven has the exclusively authority.
19. Rule of Severability
In case a certain article of these Terms and Conditions will be deemed null and void, this annulment will not affect the validity of the remaining articles.
20. Disclaimer
Domain name, logo and all other components related to Wanderwave are protected by intellectual laws. I you wish to reproduce or publicly dispatch them, you have to ask the specific and prior permission to BVBA Mango Investments.